At Grocely, we want our customers to be satisfied with their orders.

One-Day Return Policy

• Customers can request a return within 1 day (24 hours) of receiving the order.

• Return requests made after 24 hours will not be accepted.

Eligible for Return

Returns are accepted only in the following cases:

• Wrong product delivered

• Damaged or spoiled product

• Missing item in the order

Non-Returnable Items

• Fresh and perishable items such as fruits, vegetables, and grocery items are non-returnable once delivered, unless they are damaged or incorrect.

Return Process

• Please contact us within 24 hours of delivery.

• Proof such as images or videos may be required for verification.

• After verification, we will arrange a replacement or refund as applicable.

Refund Timeline

• Approved refunds will be processed within 5–7 working days.

• Refunds will be made through the original payment method or store credit.

Contact Us

For any return or refund-related queries, please contact us:

Phone / WhatsApp: 7355075635